Major blow for Optus as millions consider leaving the network
Moderated by Tomas Kauer 
Over a quarter of Optus customers have revealed they might hang up on the embattled telco giant for good after last month's deadly triple zero outage.
A poll conducted by Resolve Political Monitor for The Sydney Morning Herald and The Age found 27 per cent of Optus' 10.7 million customers have considered leaving the network over how it handled the outage, which has been linked to the deaths of three people.
Another 47 per cent of those surveyed said they believed Optus' handling of the hours-long triple zero failure was either "poor or very poor".
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The poll also found 30 per cent were "neutral" about how Optus reacted to the outage, while 23 per cent assessed their response as either good or very good.
The findings were delivered after 1800 people were surveyed by polling firm Resolve Strategic.
Optus, headquartered in Singapore, is Australia's second-largest telco provider.
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The 13-hour triple zero outage on September 18 resulted in more than 600 emergency calls being unable to connect during a botched network upgrade.
Three deaths have been since been linked to the outage.
Optus had already faced heavy criticism for its handling of and response to the outage, particularly its communication about it.
Optus chief executive Stephen Rue confirmed the outage was caused by human error.
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Optus has commissioned an internal review, and the Australian Communications and Media Authority is investigating.
Communications Minister Anika Wells has promised to hold the telco to account.
Wells has hinted that there may be a wider review into the telco industry and emergency service network.
"Literally, I will be laying down the law", Wells said in an interview with ABC.
"Australians must be able to rely on our triple zero system, and Telcos must do better to give confidence back to Australians after the catastrophic failure on the part of Optus several weeks ago."
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